How to order
Payment in advance
After you have placed your order by e-mail, you will receive an invoice by e-mail. You have to pay the invoice two weeks before the arranged delivery date at the latest. We hope you understand, that we can only send the product, after we have received the money.
Method of payment
You can pay
with a bank transfer - within European Union by EU-bank-transfer
with IBAN- and BIC-code - or with an international postal transfer.
Return if not satisfied
If you are not content with the product, you can send it back within 7 days. The right of return does not apply to special designs and custom-made items such as prefabricated models.
Damage by transport
The parcels will be sent insured upon request. When receiving the shipment, box and content must be checked for any transport damage. If damage is evident, the acceptance has to be refused. The package will return to us then and claims processing will be made by us. Inform us via email, if you haven't got your parcel more than two weeks after the arranged delivery date.